The glazier is responsible for completing assigned tasks in a professional, safe, and timely manner, and staying proficient in up-to-date installation processes and technology. Typical installs include replacement of IG units, installation of frameless showers, mirrors, limited storefront, and cut and polish flat glass.
Get assignment and all appropriate paperwork for the day from the manager and CSR
Make sure PO#s match workorders or jobs
Make sure warranties, if any are attached to workorder to give to customer once installed
Get directions and any pertinent info from CSR on the customer
Pull glass and check sizes and other stock from the shop and examine it for defects prior to installation making sure you have all materials for the job
Select appropriate tools, safety equipment, and parts according to job requirements
Walk around the truck to make sure everything is tied off properly
Once at customer’s location, diagnose problems and concern
Offer recommendations to help solve problems
Install glass in a safe and timely manner and without damage to customer property
Show customer their warranties if any and ask them to go online and register them
Leave any literature, if any, regarding their products and services
Go over specific instructions and maintenance procedures
Verify email address
Get payment and signature on approved work performed, DL# on the back of a payment made with a check and thank them for their business
Clean up work area inside and out
Pick up all tools and materials and secure them safely on your truck
Report any damage to manager
Internal Number: 1
About Lee & Cates Glass, Inc.
Lee and Cates Glass, Inc. is one of the largest independent glass companies in the southeast corner of the United States. We believe that well-trained, professional employees are our most valuable business assets. We are committed to exceeding our customers’ expectations, and we are dedicated to building long-term relationships with those we serve.